Group Lead, Clinical Information Process

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. 

Exciting Opportunity at MSK: Group Lead, Clinical Information Processor 

Take the next step in your Health Information Management career as a Group Lead, Clinical Information Processor! You will support daily operations, train new team members, and ensure regulatory compliance across multiple touchpoints. This leadership role will put your problem-solving skills, legal understanding, and operational oversight to work in a fast-paced, high-impact healthcare environment! 

Role Overview 

• Support the Manager in overseeing daily operations, assigning work, and implementing process improvements. 

• Ensure compliance with Cures Act, HIPAA, CMS, NYS regulations, and internal MSKCC policies. 

• Coordinate and monitor the timely processing of medical record requests, including court-ordered subpoenas and legal audits. 

• Act as point-of-contact for complex patient, attorney, and staff inquiries regarding release of information and authorization requirements. 

• Lead new employee training on OnBase, Epic, and ROI processes, ensuring readiness and compliance. 

• Audit and process documentation for reimbursement purposes in Patient Accounts and Physician Billing. 

• Address equipment and system issues by collaborating with IS and external vendors, including temporary workarounds. 

• Represent the unit during the Manager’s absence, including project oversight and cross-team coordination. 

Key Qualifications 

• Knowledge of HIPAA, NYS medical release laws, and regulatory standards. 

• Experience handling subpoenas, legal audits, and requests from departments like Legal Affairs and Patient Accounts. 

• Demonstrated ability to train and support staff while driving quality improvements. 

• Strong judgment in managing confidential information and high-stakes legal documentation. 

Core Skills 

• Proficiency with medical terminology, documentation systems, and regulatory workflows. 

• Ability to assess priorities, delegate tasks, and meet regulatory timeframes. 

• Skilled in navigating inquiries from patients, attorneys, and internal departments. 

• Strong organizational and communication skills, especially under pressure. 

Additional Information: 

• Pay Range: $23.54-$35.44 

• Reporting to Manager I, Health Information Management 

• Schedule: 9:00 AM – 5:00 PM EST, Monday - Friday 

• Location: 633 Third Ave, New York, NY 

Helpful Links: 

• MSK Compensation Philosophy 

• Review Our Greats Benefits Offer

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.