Community Outreach Coordinator - Mandarin/Cantonese (Hybrid)

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. 

The Immigrant Health and Cancer Disparities (IHCD) Service within the the Department of Psychiatry and Behavioral Sciences   works to address disparities in access to cancer screening and  treatment and other healthcare services at the local, national, and global levels. We use a cross-disciplinary, community-engaged approach. We identify key areas of need and provide health education and other services to immigrants and medically underserved communities.

We are seeking a Community Outreach Coordinator (COC) for IHCD’s Integrated Cancer Care Access Network (ICCAN) initiative, which includes a FOOD pantry initiative, case management, and telehealth navigation. ICCAN seeks to bridge the gap between immigrant and medically underserved communities   and the healthcare system with a focus on addressing the socio-economic determinants of health in our community service and our research programs. The COC plays a vital role in the ICCAN initiative. As an integral member of the team and in compliance with all regulatory, institutional, and departmental requirements, performs essential needs assessments, case management, data collection, and data entry, for community outreach projects, databases, and research protocols for the IHCD Service.  

Are you passionate about working in the community? Do you want to use your language skills in   Mandarin/Cantonese to connect with others? We want you to join us!

Role Overview:

• Participate in outreach with  Mandarin/Cantonese speaking immigrant-serving health care facilities, community-based organizations, advocacy groups, ethnic media, and local government leaders
• Manage 2-3 food pantry sites, conduct outreach at our food pantry locations throughout NYC  
• Provide case management through our Essential Needs Assessment to patients
• Support our Access to Telehealth (AcT) project by providing telehealth navigation and education to AcT participants
• Assist with the creation of monthly reports of outreach, research, and educational activities
• Attend training programs, modules, workshops, seminars, disease-specific meetings, and meetings to keep up to date on project objectives and new policies/procedures for conducting Community Outreach / human subjects’ research, when directed by the supervisor
• Ensure that the consent/research authorization documents are signed and maintained as per protocol/department/service/MSK/agency policies.
• Maintain positive relationships with community groups and community leaders by supporting local initiatives and events and growing outreach
• Participate in community events for  Mandarin/Cantonese  -speaking communities and other immigrant communities
• Work on special projects and/or research initiatives including special requests for the Research Council, IRB, Office of Clinical Research, or any regulatory compliance projects

Key Qualification:

• Fluency in   Mandarin/Cantonese required
• 2 years of experience working in or with community-based outreach or research with a focus on service and research health-related programs strongly preferred
• Proven interest in health disparities; knowledge of immigrant communities
• Strong program management and organizational skills
• Knowledge of SPSS a plus
• Willingness to travel to food pantry and recruitment sites across Queens, Manhattan, Brooklyn, and the Bronx as needed

Core Skills:

• An effective communicator, capable of determining how best to reach different audiences and implementing communications based on that understanding
• Adept at creating partnerships and working collaboratively to meet shared objectives and goals
• Capable of building strong customer relationships and delivering customer-centric solutions
• A good decision-maker, with shown success at making timely decisions that keep the organization moving forward
• Willing to take action and eager to accept new opportunities and tough challenges with high energy, and passion

 Additional Information:  

• Schedule; Full-time hybrid Monday to Friday, 9:00am-5:00pm. Flexibility Required
• Location: 663 3rd Ave 4th floor
• Report to Associate Director, Immigrant Health & Cancer Disparities

Pay Range $26.21-$39.24

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MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.