Associate I, Room Service - Main Campus

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Are you a hardworking, engaging and enthusiastic individual? Do you want to be a part of positively impacting the day of many patients? Then, apply to join us at MSK. We are hiring Room Service Associates.

We want to bring on team members who are passionate about hospitality and dedicated to delivering exceptional communication. You will perform a variety of functions to ensure wonderful service to all patients, staff, and visitors in the hospital.

We set high expectations for our RSA's including: welcoming new patients, introducing them to the room service program, distributing menus and meal trays, and maintaining supplies as needed. Additionally, you will act as a liaison with the Clinical Dietitian and Nursing personnel.

Is your background a fit?

Role Overview:

• Generates and prints all necessary reports
• Uses meal service and tracking sheets to ensure that every patient listed has a menu to be distributed; checks that information on the menu (i.e., name, room number, identification number, and diet order) corresponds with unit round sheet/exception file.
• Ensures that corrective action is taken if information is incorrect or missing.
• Resolves which patients have not received menus; distributes menus at established times.
• Assesses which meal ordering system is appropriate during the patient’s stay based on established criteria.
• Assists patients to make meal selections on menu; offers substitutions if patient is unsatisfied with standard menu options.
• Contacts patients who did not order a meal on assigned units
• Identifies reason(s) for missed meal and resolves appropriate intervention as per departmental procedures.
• Distributes and collects meal trays, nourishments, feedings, nourishments or snacks on assigned floors, within established timeframes.
• Responds to and follows up on requests and questions from all individuals within agreed upon time frames.
• Ensures clear understanding of patient requests and asks questions when necessary.
• Provides information based on job knowledge to clarify issues, explain procedures, provides alternatives and lessen anxiety
• Responds to special requests or additional items immediately
• Refers to other appropriate staff when necessary

Key Qualifications & Core Skills:

• Excellent customer service
• Minimum 1-2 years of hospitality experience in a hotel or food & beverage setting
• Ability to read, write and understand instructions

 Additional Information:  

• Location: 1275 York Ave (Main Campus)
• FT/open availability 37.5 hours a week, 5 days a week. Working 3 weekends out of every month. Hours of the department 6AM -9AM.
• Report to Manager, Patient Experience Food & Nutrition Services

Helpful links:

• MSK's Compensation Philosophy
• Review our great benefits offerings

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