Manager, Patient Transport

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Manager, Patient Transport

Driving Impact with Vision

Role Overview:
At Memorial Sloan Kettering Cancer Center (MSK), we are steadfast in our commitment to ending cancer for life. Every day, our team members dedicate themselves to providing the highest quality care to our patients. The Manager, Patient Transport, plays a vital role in ensuring that our patients experience seamless, efficient, and compassionate transport services, which are integral to their care journey. In this leadership position, you will guide a team of professionals, driving operational excellence while upholding MSK's values of patient-centered care, integrity, and innovation.

Key Responsibilities:

Strategic Leadership

• Lead the development and execution of the transport services strategy, ensuring alignment with MSK’s broader goals and the needs of patient care.
• Collaborate with senior leadership to enhance operational strategies that improve patient flow, minimize delays, and support superior care delivery.

Operational Excellence

• Oversee day-to-day operations, ensuring the timely and efficient transport of patients across MSK’s facilities.
• Monitor and optimize processes for operational efficiency, patient satisfaction, and regulatory compliance.
• Use data-driven approaches to continuously assess performance metrics, identify opportunities for improvement, and implement best practices.

Team Leadership and Development

• Provide mentorship, coaching, and training to a dedicated team, fostering a culture of excellence and accountability.
• Promote a collaborative and inclusive environment that encourages professional growth, engagement, and high performance.

Quality Improvement and Innovation

• Champion MSK’s commitment to quality by ensuring compliance with safety standards, infection control protocols, and MSK's operational best practices.
• Implement and manage continuous improvement programs to enhance patient experience and service delivery.

Financial Stewardship

• Manage the transport services budget, ensuring fiscal responsibility and alignment with MSK’s broader financial goals.
• Identify cost-saving initiatives without compromising the quality of patient care or operational efficiency.

Key Qualifications and Core Skills:

Experience - 

• 4-7 years of supervisory experience, ideally in a healthcare setting, with a focus on operations management and patient services.
• Proven ability to manage and optimize large-scale operations with a focus on process improvement and team leadership.

Core Skills - 

• Strategic Leadership: Ability to align transport services with MSK’s mission and goals, driving measurable outcomes in operational efficiency and patient satisfaction.
• Operational Expertise: Strong understanding of transport logistics and healthcare operations.
• Collaborative Leadership: Demonstrated success in leading and developing high-performing teams.
• Data-Driven Decision Maker: Ability to use data to guide decisions, assess performance, and drive improvements.
• Effective Communicator: Strong interpersonal skills and the ability to collaborate across teams and departments.

Additional Information:

• Location: MSK's Main Hospital Campus, 1275 York Avenue, NYC.
• Schedule: Monday-Friday, including weekends and holidays as needed.
• Reports to: Vice President, Support Services
• Pay Range: $88,800 - $142,200 annually

Why Join MSK?

At MSK, we are united by our mission to end cancer for life. Joining us means becoming part of a world-class team that’s dedicated to improving patient care and transforming healthcare services. This is a unique opportunity to contribute to meaningful change in a dynamic, collaborative environment.

Helpful Links:

• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

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MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

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