Care Advisor, MSK Kids

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. 

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Exciting Opportunity at MSK: We are seeking a Care Advisor to join the MSK Kids team. MSK Kids, Memorial Sloan Kettering’s pediatric program, is the largest program in the United States dedicated to the care of children, adolescents, and young adults with cancer, immune deficiencies, and blood disorders. Many innovations pioneered at MSK Kids are now the standard of care across the nation, helping to improve outcomes for all children with cancer.

Interested in growing your career in a role that will showcase your clinical knowledge of cancer care? In this role, you will guide patients as they establish their care with MSK while representing the MSK brand. Care Advisors focus on leading patients through their first experiences at MSK. Does this opportunity sound exciting to you? Apply today!

Role Overview:

• Serve as the first point of contact for patients and caregivers, acting as a brand ambassador for MSK
• Screen cases, using established criteria seeking input from colleagues as needed, and referring to resources where appropriate
• Coordinate all materials management, collecting and submitting documentation to the medical record system
• Collect detailed clinical information from the patient, their relatives, and/or physician to establish the current clinical situation (diagnosis, testing, and treatment to date)
• Make sure to assess all the patient's needs, schedule appointments, and document each interaction related to the case
• Build strong patient relationships, gain insight into customer needs, and see opportunities to benefit them

 Key Qualifications:

• 1-3 years of related experience providing an outstanding patient experience or in an administrative capacity within the healthcare setting
• A strong dedication to working with people in a patient-focused, clinical environment
• Ability to provide at least a 2-year commitment

 Core Skills:

• Interested in deepening your clinical knowledge of pediatric cancer treatments and motivated to deliver an exceptional patient experience
• An exceptional communicator, capable of determining how best to reach different audiences based on that understanding
• Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances
• Adept at creating partnerships and working collaboratively to meet shared objectives and goals
• Passionate about building strong customer relationships and delivering customer-centric solutions
• A good decision-maker, with shown success at making timely decisions that keep the organization moving forward

 Additional Information: #LI-Hybrid

• Hours: Flexed availability Monday-Friday (flexible to work between the hours of 8 am and 6 pm; schedules vary for department coverage); hybrid schedule
• Location: 1275 York Avenue
• Pay Range: $27.80-$43.08

 Reporting to the Associate Director.

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• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

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