Patient Financial Navigator - NYC

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Exciting Opportunity at MSK: Patient Financial Navigator

Do you love working on a collaborative team focused on crafting innovative and service-focused solutions for patients? When you join MSK as a Patient Financial Navigator, you will have the exciting opportunity to join a dynamic team that acts as the hub of interaction between clinicians, patients, and Patient Financial Services. At your assigned site, you will serve as the main resource from Patient Financial Services for coordinating financial and insurance related matters between clinical teams and patients.

Role Overview:

• Work closely with clinical teams and provide high quality financial services assistance to patients based on their needs and those of the clinicians
• Dedicatedly obtain precertification for scheduled services requiring insurance authorization and review and input demographic, financial and insurance information into Center system
• Advise patients of their insurance benefits and explain hospital financial policies
• Identify process improvement opportunities in all areas of Patient Financial Services and offer recommendations to management

Key Qualifications:

• 2-3 years of healthcare experience
• Third party insurance experience and/or direct patient, customer service experience is a strong value add 

Core Skills:

• An effective communicator.
• Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances.
• ability to work independently.

Additional Information:

• Schedule: 9:00 AM – 5:00 PM EST, Monday - Friday
• Location: 3 days a week on site at NYC MSK
• Reporting To: Supervisor, Patient Financial Services
• Pay Range: $60,000.00-$93,100.00

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