Patient Financial Services (PFS) Specialists – Authorization + Registration **Multiple openings**

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. 

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Exciting Career Opportunities at MSK: Hiring Multiple Openings for Patient Financial Services (PFS) Specialists – Authorization + Registration

Are you passionate about assisting patients as they navigate their financial responsibilities during treatment? Join the MSK Patient Financial Services (PFS) Department and become part of a team that helps ensure access to care while supporting patients with insurance and registration needs.

Role Overviews:

Patient Authorization Specialist:

• Lead the insurance authorization process for services requested by clinical staff, including chemotherapy, radiology, physical therapy, and drug therapy.
• Collaborate with insurance carriers to ensure timely submission of necessary documentation for payment.
• Communicate updates and changes in insurance reimbursement practices with clinical teams.
• Provide ongoing communication during the authorization process to inform clinical staff of outcomes.
• Counsel patients about their insurance coverage and available payment options.

Patient Registration Specialist:

• Contact patients prior to appointments to collect demographic and financial information.
• Discuss financial options and provide information on hospital billing procedures.
• Advise patients on their financial responsibilities and available options.

Key Qualifications:

• 1-3+ years of experience working in patient finance / healthcare setting with patients on financial or insurance related items
• Epic experience required
• Ability to work autonomously and exercise sound judgment in decision-making.

Core Skills:

• Strong organizational skills with attention to detail and accuracy.
• Effective communication, able to tailor messaging to diverse audiences.
• Flexibility to adapt to evolving circumstances and work independently.
• Patient-centric approach and ability to handle difficult interactions.

Additional Information:

• Location: Hybrid flexibility, with travel to our NYC sites as needed.
• Schedule: Monday–Friday, flexible between 7:30 AM and 7 PM, *note occasional Saturday rotation for Registration team members.

• Pay Range: $25.65 - $38.42 Hourly

• Reporting to: Supervisor, Patient Financial Services

Preparing for Epic Implementation
Here is our hiring and onboarding timeline so you can prepare for key dates:

• 10/7 - 10/28: Interviews
• 10/28: Last day for offers to be accepted
• 10/28 - 11/22: Onboarding clearance
• 11/25: Start date for all new PFS hires

Helpful Links:

• Please review important announcements about vaccination requirements and our upcoming EHR implementation by clicking here.
• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

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MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

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