• Senior Stewardship Officer, Donor Relations

    Job Locations USA-NY-New York
    Posted Date 1 week ago(2/13/2020 9:29 PM)
    Requisition ID
    Professional - Development
  • Company Overview

    At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
    For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

    Job Description

    Reporting to the Stewardship Manager under the direction of the Director of Donor Relations, the Senior Stewardship Officer acts as a liaison for all patient referral requests and other hospital-related issues. The Senior Stewardship Officer, is responsible for stewardship support and initiatives for higher level donors within assigned business unit(s) to promote renewal and increased giving of donors.  This position plays a key role in supporting MSK’s fundraising goals by assisting with the preparation of compelling and meaningful content for donors on the impact of their gifts at all giving levels.


    The Senior Stewardship Officer will maintain a consistent portfolio of high-value donors who require stewardship or engagement working alongside fundraisers to impact the success of fundraising by strengthening relationships between all stakeholders.


    The position requires strong project management skills and stewardship experience.


    You will:

    • Acts as a liaison for all patient referral requests and other hospital-related issues. Screens and categorizes patient referral requests coordinating with MSK Patient Access Services (PAS) as well as, when warranted, the Patient Services Director and Associate Director in the Office of the (MSK) President as well as interfacing with the MSK International Center for international patients.
    • Provides a one-on-one personal concierge-style contact for patients and/or donors to assist in navigating all issues of appointment access, admissions requests, possible patient complaints, follow-up, billing issues and other related issues.
    • Establishes and maintains metrics on patient referrals
    • Provides a successful donor relations complement to augment the Development Officer/Development Office staff stewardship relationship with MSK donors and potential donors to maximize fundraising goals and to fortify the overall patient/donor experience at MSK.
    • Interfaces with myriad departments across MSK to effect efficient, timely and successful expediting of patient scheduling (generally in less than 24-48 hours) and resolution of issues associated with patient access to appointments at MSK and hospital-related issues.
    • Maintains an assigned Stewardship Portfolio of high-value donors
    • Collaborates with fundraisers as needed on the development and implementation of both long and short term stewardship strategies for donors that strengthen relationships and ensure a sustainable donor experience
    • Create, support, organize and execute donor engagement events
    • Collaborate on the development of materials needed to support fundraising efforts, elevate giving levels and increase annual contributions
    • Work with medical colleagues within the institution to obtain research updates and scientific impact reports for donor funded research
    • Consult with finance colleagues to prepare and provide donors with fund usage reports
    • Organize and participate in meetings both internal and external, both planning and stewardship
    • Make recommendations on initiatives that will add to, and increase support for, the development department and donors  
    • Collaborates with the Donor Relations Coordinator to develop and maintain a stewardship pipeline and timeline for annual reporting, events and impact reports for donors
    • Facilitates the coordination of the complex schedules of department leaders, staff and attendees including institutional leadership and board members.
    • Maintains information on stewardship in CRM and creates a system of reporting quarterly on the completion of stewardship initiatives
    • Uses internal software
    • Makes recommendations and improve on operational processes relevant to supporting the donor relations team and the development department.
    • Assist with other duties that support the donor relations team as assigned

    You are:

    • An outstanding communicator, capable of determining how best to reach different audiences and executing communication based on that understanding.
    • Superior writing skills.
    • Willing to act and eager to pursue new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
    • Flexible in your approach and demeanor to align with the shifting demands of evolving and complex circumstances.
    • Experienced and successful at creating partnerships and working collaboratively with others to meet shared objectives and goals.
    • An experienced decision-maker, with proven success at making timely decisions that keep the organization moving forward.

    You have:

    • Bachelor’s degree preferred plus 3-5  years of experience.  In lieu of bachelor’s degree, 5-7 years experience can be excepted.
    • Experience in the clinical setting highly preferred, such as a former nurse, Physician’s office assistant or patient coordinator
    • Experience as a proofreader, editor, or writer, preferably with prior experience writing and editing under executive level signatures.
    • Resourcefulness and excellent problem solving and written and verbal communication skills.
    • Experience in a high-volume non-profit philanthropic service environment.
    • Extensive experience with Microsoft Office and other computer applications. Working knowledge of Word, Excel, fundraising databases, and CRM systems, is required for this position. Experience with Microsoft Creative Suites a plus.
    • Prior donor relations experience required.
    • Relationship management experience working with donors and fundraisers is required.



    MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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