• Manager, Hospital Operations - Neurology

    Job Locations USA-NY-New York
    Posted Date 1 week ago(2/13/2020 9:00 AM)
    Requisition ID
    Professional - Hospital Administration
  • Company Overview

    At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
    For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

    Job Description

    We are:

    The Department of Neurology offers a wide variety of services in order support Memorial’s mission of providing holistic care to patients suffering cancer and its associated effects and impairments.  Our faculty include Neuro-Oncologists providing care in the treatment of primary and metastatic brain cancers, Neurologists providing care for neurological complications such as seizures, Physiatrists specializing in cancer rehabilitation medicine, and Occupational and Physical Therapists that provide a wide variety of services including lymphedema treatment and management and cognitive therapy, neuromuscular training, pulmonary rehabilitation, and other techniques for improving quality of life. We also provide educational resources to patients and their families. 


    As our department continues to grow, we are looking to partner with a Manager, Hospital Operations who will work collaboratively with our Chair and Director to support strategic initiatives and manage the supportive administrative services and structures that allow us to deliver patient care.


    You will:

    • Direct the recruitment and training practices for new clerical and management employees, while ensuring ongoing training for existing employees, providing feedback to the as necessary.  Monitor daily activities of staff, ensuring job duties are being completed accurately and in compliance with department and Center standards.
    • Assist with special projects as needed, assume the duties of the when needed, serve as member of Department and ad hoc committees across the Center.
    • Lead the overall planning and operations of physician’s and physical and occupational therapist outpatient clinics including coordinating resources and staff to ensure efficient and quality patient care activity.
    • Communicate to ensure compliance, quality standards and improvement initiatives, safety standards and external legal regulations.
    • Evaluate overall staffing needs for clinical practices and academic offices to ensure appropriate coverage; recommend appropriate changes to staffing plans as needed in consideration of workload, patient volume and attending staff changes.
    • Take responsibility for billing compliance in an accurate and timely manner and in accordance with all applicable policies and procedures, including participating in and promoting the prevention, detection and resolution of instances of noncompliance.
    • Manage department financial plans by working the department’s director and business manager in the development and implementation of the operating and capital equipment budgets including approving requests with financial impact (tuition reimbursement, overtime expenditure, temporary employee requests) for conformance to budgets, maintaining costs and variances.

    You are:

    • A cultivator of innovation who creates and champions new ways for the organization to be successful and efficient.
    • Able to work effectively with multiple stakeholders in an environment notable for complex, sometimes contradictory information.
    • Consistently achieving results, even under tough circumstances.
    • Adept at planning and prioritizing work to meet commitments aligned with organizational goals.
    • Building effective teams where team members apply their diverse skills and perspectives to achieve common goals.
    • Eager to cultivate talent and support people in meeting their career goals and the organization's goals.
    • Focused on creating a climate where people are motivated to do their best to help the organization achieve its objectives.
    • Able to exceed expectations, even when things are not clear or the way forward is not obvious.
    • Flexible in your approach and demeanor in order to align with the shifting demands of stakeholders, new information, and evolving circumstances.
    • Demonstrated project and program management experience.
    • Known as someone who improves processes and proactively identifies solutions that anticipate stakeholder needs.

    You have:

    • Bachelor's Degree; MBA or Master’s Public Health Administration is a plus.
    • 4 years directly related experience supporting a clinical practice, preferably in an academic medical center environment required.
    • 10 years directly related experience supporting a clinical practice, preferably in an academic medical center environment required in lieu of a Bachelor's degree.
    • Supervisory experience required.
    • Analytical skills including basic statistics and cost benefit analysis perspectives to achieve common goals.
    • Capable of building partnerships and working collaboratively with others to meet shared objectives and goals.
    • Knowledge of medical terminology preferred.
    • Ability to handle acutely ill patients/outpatients in stressful situations.



    MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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