• Associate Director, Workplace Transformation

    Job Locations USA-NY-New York
    Posted Date 3 months ago(8/1/2019 4:44 PM)
    Requisition ID
    Professional - Hospital Administration
  • Company Overview

    At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
    For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

    Job Description

    We are extremely excited to bring onboard an Associate Director of Workplace Transformation, reporting to the VP of Facilities Planning at MSK.


    Our new director will play a key role in the organization by working directly with Facilities Management, HR and IS leadership to structure and lead complex policy, process and systems change management programs with a focus on transforming how space resources are allocated and utilized to support MSK's mission. You will be accountable for the overall vision and strategy, development of transformation plans and communications, and tracking outcomes related to employee engagement and financial sustainability.


    You will:


    Project Management/Change Management & Communications

    • Model best in class / innovative approaches to workplace transformation involving multiple internal clients in a matrix organization
    • Collaboratively support the development of a clear case for change, objectives, deliverables, and associated timelines accounting for key change activities and projects
    • Utilize organizational change management methodology and apply as appropriate for the environment and client groups, adjusting as needed
    • Lead workplace change management components and activities by designing and deploying change strategies, identifying risks (and providing mitigating strategies), measuring end-user experience and opportunities and consulting with project leads to build the appropriate change management strategy and integrate change tools into the project plan
    • Track, analyze and communicates outcomes of the “people” side of workplace transformation and provide recommendations to the business on adoption issues and mitigation strategies as well as follow up activities that will ensure the long-term success of all changes
    • Develop change and communication best practices by leveraging internal resources, establishing relationships with external subject matter experts, and conducting research and focus groups, etc


    • Support leadership communications, including presentations, memos, and performance reporting, with a focus on strategic messaging, persuasiveness, and visual attractiveness
    • Work with technology, space planning and other relevant departments to identify client needs, develop innovative workable solutions and follow through to conclusion
    • Provide input and content into the creation of tools and education materials for clients groups to ensure effective engagement and adoption of changes
    • Participate in annual budget preparation


    • Ensure organizational alignment in design and execution of transformation efforts
    • Serve as an advisor and trusted internal consultant for Senior and Department Leadership on workplace transformation based on a situational awareness of the change and the groups being impacted
    • Partner with business leaders in Facilities Management, Human Resources, IS and other key stakeholders to provide and deploy holistic strategies and business transformation programs that drive measurable results
    • Gain commitment and utilize organization change champions to support and execute programs
    • Anticipate impact of change initiative and work with those impacted to create a vision for the future

    You Are:

    • Knowledgeable about your business and the marketplace and able to apply this knowledge to advance our goals.
    • A cultivator of innovation who builds and fosters new ways for MSK to be successful.
    • An excellent decision-maker, with proven success at making timely decisions that keep MSK moving forward.
    • A provider of work directives, delegating responsibilities as necessary and removing obstacles to get work done.
    • Consistently achieving results, even under tough circumstances.
    • Able to hold yourself and others accountable into achieve goals and live up to commitments.
    • Skilled at painting a compelling picture of MSK’s strategy and vision that motivates others to action.
    • A strategic thinker who looks ahead to future possibilities and translates them into breakthrough strategies.

    You have:

    • Bachelor’s Degree required; preferably BA or BS in Business Management, Organization Psychology, Organization Development, Communications or related field
    • Master's degree a plus
    • 7-10 years of work experience in Workplace Transformation, Change Management, Engagement, Communications, End-user Experience
    • Experience utilizing the Prosci ADKAR or similar Change Management Methodologies
    • Proven success in creating strategies, processes and systems that drive effective and efficient implementation of business initiatives and change management required



    MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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