• MSK Pediatric Care Advisor

    Job Locations USA-NY-New York
    Posted Date 4 weeks ago(12/26/2018 2:53 PM)
    Requisition ID
  • Company Overview

    At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
    For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

    Job Description

    The MSK Department of Pediatrics is searching for a Pediatrics Care Advisor to join the Department’s new patient intake office. The Pediatrics Care Advisor acts as part of an administrative and clinical team to receive, assess, and bring to appropriate resolution all new visit (external and internal) requests for pediatric physician services at the Center while demonstrating excellent customer service and communication skills. The Care Advisor screens such requests according to Service and Physician criteria to ensure the most accurate scheduling, and maximizes patient access while providing a public relations role sensitive to patients’ needs by using critical thinking and decision making skills.

    You Are:

    • An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
    • Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances
    • Adept at creating partnerships and working collaboratively with others to meet shared objectives and goals
    • Capable of building strong customer relationships and delivering customer-centric solutions
    • A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
    • Action-oriented and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

    You Will:

    • Serve as first point of contact for pediatric patients and caregivers
    • Convey the MSK Pediatrics brand, representing the singular and relentless commitment to defeating cancer, and the personal, direct, and caring partnership we establish with patients
    • Actively guide patient expectations and appointment preparation, in order to maximize the likelihood that patient will opt to receive treatment at MSK, after completing that first consult
    • Collect detailed clinical information from the patient, their family member, and/or physician to establish the current clinical situation (diagnosis, testing, and treatment to date) and assess the patient’s needs.
    • Screen cases using established criteria and seeking input from their clinical team as needed and referring to outside resources where appropriate.
    • Work with Patient Financial Services to obtain insurance clearance, facilitating communication with the family and/or external providers as needed.
    • Create (new patient) or access (established patient) records in Cadence to capture details of clinical history and status, and document each interaction related to the patient’s case
    • Assist with obtaining outside records, pathology, etc., and ensures all needed materials are present for patient’s first appointment 
    • Provide consistent updates and follow-up as needed to maintain forward progress.
    • Build strong patient relationships, gaining insight into customer needs, and identify opportunities to benefit them
    • Provide seamless coverage for colleagues, taking over their cases to prevent any lapse in forward progress for the patient.

    You Need:

    • Bachelor's degree preferred plus 1-3 years related healthcare experience
    • Knowledge of medical terminology
    • Ability and interest to learn clinical information and criteria
    • Demonstrated strength in making quality decisions, ensuring accountability, and both driving results independently and working collaboratively with colleagues
    • Ability to handle acutely ill patients and families in stressful situations
    • Proficiency in Microsoft Office

    Monday – Friday, 10am – 6pm with flexibility



    MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Stay in touch!

    Register now to join Memorial Sloan Kettering’s Talent Community to receive inside information on our organization and new job opportunities.