• Patient Financial Counselor Embassy

    Job Locations USA-NY-New York
    Posted Date 2 months ago(12/18/2018 4:53 PM)
    Requisition ID
    Professional - Finance
  • Company Overview

    At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
    For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

    Job Description

    The Bobst International Center was founded in 1997 so that physicians and patients from abroad could obtain appropriate referrals and expedited access to MSKCC.  In addition to English, our staff at the Bobst International Center is fluent in Arabic, Berber, Burmese, Cantonese, Portuguese, French, Hindi, Italian, Mandarin, Spanish, Swedish, Tigrinya and Polish.


    As the Patient Financial Counselor at the International Center, you will facilitate all billing and account receivable communications between Memorial Sloan Kettering and Foreign Embassies.


    You will:

    • Potential travel to each Embassy in Washington D.C. to meet with the Director of Finance, Accounting, and the Health Attaché to discuss outstanding balances, future patients, financial obligations, etc.
    • Identify patterns and underlying causes of Embassy/patient billing complaints and questions
    • Possess detailed knowledge of billing procedures and policies for all MSK sites to resolve Embassy questions by providing excellent service and communicating MSK’s billing practices and procedures, including payment requirements and insurance processing procedures
    • Respond to the requests of Embassy, patient and/or family members regarding hospital and physician bills as well as insurance coverage, MSK policies, and out-of-pocket costs
    • Responsible for Embassy A/R management, creating reports, and resolving billing specific inquiries.
    • Be primary point of contact with the Embassy for all financial matters
    • Provide support to Foreign Financial Counselors team including verification of benefits, self-pay account reconciliation, and responding to patient inquiries
    • Build and maintain relationships with various partnerships and insurance carriers

    You need:

    • A Bachelor’s degree (preferred) or a minimum of 3-4 years of experience in patient revenue, a medical facility, physician’s office or insurance carrier and International/Global communication
    • Bilingual in English/Arabic (preferred)
    • Prior knowledge of international healthcare benefit plans (preferred)
    • Excellent oral and written communication skills
    • Exceptional interpersonal skills and a knowledge of and sensitivity to different cultures and needs of foreign visitors
    • The ideal candidate will be flexible and willing to re-prioritize assignments, if needed, to meet departmental goals



    MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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