• Community Manager, Social Media

    Job Locations USA-NY-New York
    Posted Date 2 weeks ago(6/7/2018 1:59 PM)
    Requisition ID
    Professional - Communications and Marketing
  • Company Overview

    At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
    For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

    Job Description

    Are you ready to be the social media voice of the #1 hospital for cancer care?  We are seeking an experienced Community Manager, Social Media to join the Public Affairs team at Memorial Sloan Kettering Cancer Center. If you have experience moderating social communities of scale; if you love developing creative and engaging content; and if you know how to translate social metrics into actionable opportunities — this could be the right opportunity for you. We are looking for someone with the passion and drive to help elevate our online community. The ideal candidate will have a strong writing background and references of online communities managed. 



    You will:

    • Creatively and proactively assist MSK’s social audience with requests for information or help.
    • Serve as the initial point of contact for inbound requests on MSK’s online company digital properties.
    • Participate in online conversations as MSK to build brand visibility and thought leadership.
    • Write copy in real-time within social media environments that engages users.
    • Regularly develop content for social to creatively communicate about MSKs advances and services.
    • Help translate advanced scientific and medical information to lay audiences in an informative and engaging way.
    • Proactively escalate and disseminate issues, observations, opportunities, and insights to the appropriate teams so they can respond in a timely fashion.
    • Monitor online conversations to identify and analyze issues, patterns, and trends that pertain to MSK.
    • Establish platform benchmarks and develop a reporting schedule including recommendations.


    You have:

    • Four-year degree. 
    • 2-4 years directly managing social media communities of scale for a brand or agency.
    • Excellent writing skills and the ability to create editorial and technical writing output quickly and within a brand voice.
    • Friendly, patient-focused personality.
    • Proficiency in Microsoft Office products.
    • Experience reporting on social KPIs and metrics.
    • Demonstrated ability to implement social and content strategy supported by testing and metrics.
    • Experience sourcing and managing creative content development and publishing.
    • Discretion to identify threats and opportunities in user generated content.
    • Advanced understanding and experience within social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube, blogs, etc.
    • Knowledge of search optimization basics including basic keyword research.
    • Ability to work individually on a project or in a team environment.
    • Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines.
    • Ability to communicate results to management and in a fast paced environment. #LI-SB1


    MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Stay in touch!

    Register now to join Memorial Sloan Kettering’s Talent Community to receive inside information on our organization and new job opportunities.