• Patient Financial Services Counselor - International Center

    Job Locations USA-NY-New York
    Posted Date 1 month ago(3/22/2018 4:31 PM)
    Requisition ID
  • Company Overview

    At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
    For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

    Job Description

    The International Center is seeking a Patient Financial Services Counselor to resolve the hospital accounts of Adult Foreign National patients. The PFS Counselor will collect outstanding hospital balances and respond to inquiries about hospital statements and billing policy and procedures. 


    You Will: 

    • Respond to patient’s questions about hospital and physician bills including billing policy, charges and distribution of payments.
    • Review insurance and if it appears to meet departmental guidelines, contact insurance carrier to determine details on coverage.
    • Monitor inpatient and outpatient foreign national accounts from initial registration/admission to final resolution by reviewing trial balances and receivable reports according to departmental policies and procedures
    • Follow up through face-to-face and telephone discussions and collection letters to obtain payment on all hospital and physician balances.
    • Enter smart cards and referral messages in the Patient Accounts system according to departmental guidelines, enter action taken on monthly Web report, and collect statistics for operational purposes.

    You Are: 

    • Capable of building strong customer relationships and delivering customer-centric solutions.
    • A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
    • Able to operate effectively, even when things are not clear or the way forward is not obvious.
    • Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances.
    • Adept at creating partnerships and working collaboratively with others to meet shared objectives and goals.
    • Consistently achieving results, even under tough circumstances.
    • Adept at planning and prioritizing work to meet commitments aligned with organizational goals.
    • Able to work effectively in an environment notable for complex, sometimes contradictory information.
    • Fluent in a foreign language; preferrably Mandarin/Cantonese.

    You Have: 

    • A Bachelor's Degree.
    • At least 2 years of experience in Patient accounts or physician billing at a medical facility or in a physician’s office; employed by an insurance carrier.


    MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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