Nutrition Scheduler

USA-NY-New York
7 days ago(1/11/2018 4:37 PM)
Requisition ID

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.


For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2017. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description


You are:


  • Motivated to provide exceptional customer service
  • Committed to high standards of productivity
  • Action oriented and eager to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Adaptable in your approach and demeanor in real time to match the shifting demands of different situations.
  • A good decision maker, with proven success of making timely decisions that keep the organization moving forward.
  • Adept at planning and prioritizing work to meet commitments aligned with organizational goals.

You will:

  • Scheduling Nutrition Appointments:
    • Receives and processes requests for nutrition appointments from physician office assistants, session assistants, patients, dietitians and Clinical Nutrition Services.
    • Obtains patient name and date of birth/MRN number when handling a request for a nutrition appointment.
    • Screening patients using established guidelines, schedules patients with appropriate dietitian based on diagnosis and service, age, location, treatment and whether in person, chair-side during chemo, phone consult or SKYPE visit.
    • Reschedules and cancels appointments when requested in an efficient manner. Notifies the patients and appropriate dietitian and/or staff.
    • Confirms all appointments 48-72 hours prior to nutrition appointment. Provides patients with instructions on location of nutrition appointment.


  • Reception/Phone Coverage:
    • Answers the telephone using correct telephone techniques and procedures in an efficient manner and handles each inquiry in a courteous fashion. Directs all calls appropriately and contacts the Clinical Nutrition Manager when necessary.
    • Routes calls immediately to the individual requested. If individual is not in area, uses paging system when necessary or sends email message.


  • Clerical:
    • Maintains any required records of phone calls and requests.
    • Prepares monthly reports for outpatient nutrition visits.
    • Processes any required information for billing purposes.


You have:

  • HS Diploma/GED
  • Excellent verbal communication skills
  • Must be proficient in the EMR, scheduling system (EPIC and CIS) and Food and Nutrition Services computer system (Computrition).
  • Familiarity w/ Medical & Nutrition Terminology (Preferred)


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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