Patient Billing Specialist

Job Locations USA-NY-New York
Posted Date 1 month ago(2/13/2018 9:52 AM)
Requisition ID

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.


For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2017. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

Memorial Sloan Kettering’s Patient Billing department is seeking a Patient Billing Specialist to function as the main representative, through phone inquiries, of the department to our patient population.  This individual will use detailed knowledge of billing procedures and policies for all Memorial Sloan-Kettering Cancer Center sites to proactively contact patients to communicate, via phone inquiry, MSK’s billing practices and procedures, including payment requirements and insurance processing procedures.


You are:

  • Thorough, detail-oriented, highly organized and able to perform with a high level of accuracy under pressure
  • Able to communicate in a professional, persuasive and diplomatic manner; ability to calm and satisfy upset and/or confused patients and/or their family members over the telephone
  • Knowledgeable of third party claims processing and reimbursement 
  • A person who enjoys working in a dynamic environment and taking on Process Improvement projects

You need:

  • A high school diploma, bachelors degree preferred
  • At least a year of relevant healthcare experience is required
  • Excellent communication skills and a focus on patient service


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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