Supervisor, Patient Financial Services

USA-NY-New York
1 month ago
Requisition ID

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.


For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2017. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

The Supervisor, Patient Financial Services (PFS) oversees operational activities within the Patient Financial Services Division.  The Supervisor works collaboratively with senior level PFS Management along with other MSK Clinical and Administrative departments to identify and resolve issues and implement solutions.  The Supervisor is responsible for addressing staffing needs, and analyzing workflows and systems to ensure the maximum hospital reimbursement and the highest quality of patient service.



You Will

  • Oversee area operations, and evaluate workflows and use of resources to ensure the completion of work within departmental timeframe
  • Supervise activities of staff in assigned area/unit
  • Interview and provide input on hiring decisions
  • Train, and consistently reviews staff members’ performance and evaluates against position’s job-related and competency standards
  • Provide feedback on performance as well as opportunities for development on an ongoing basis
  • Review policies and procedures on an ongoing basis to ensure maximum efficiency and compliance with regulatory and non-regulatory payers’ requirements
  • Reviews and reports on information and data about productivity and other performance measures for the unit and individual employees
  • Communicate and ensure compliance with quality standards and improvement initiatives
  • Demonstrate leadership qualities and consistently improve on management skills
  • Work on special projects as assigned by PFS management

You Have

  • A minimum of a Bachelor's Degree is required
  • At least 2-4 years of experience in prior supervision and/or work in hospital patient revenue departments or directly with clinical teams
  • Basic knowledge of Microsoft Word 
  • Basic knowledge of Microsoft Excel 


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Stay in touch!

Register now to join Memorial Sloan Kettering’s Talent Community to receive inside information on our organization and new job opportunities.