Administrative Program Manager, BMT

USA-NY-New York
2 weeks ago
Requisition ID
Professional - Hospital Administration

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.


For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2017. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

We are:  


Memorial Sloan Kettering Cancer Center physicians have performed more than 4,000 autologous and allogeneic transplants over three decades and oversee transplants in close to 400 patients each year. Because of the expertise of our transplant team, our patients often have excellent results. Our one-year survival rate for allogeneic bone marrow transplantation is the best in the tri-state region, according to results of an independent study conducted by the US National Marrow Donor Program.  Since 1973, when Memorial Sloan Kettering physicians performed the world’s first successful transplant between a patient and an unrelated donor, our investigators have been at the forefront of research in stem cell transplantation and pioneered many of the approaches widely used today.  Our physicians and laboratory researchers who specialize in stem cell transplantation continually strive to improve the outcomes of patients who undergo transplants, to modify the procedure to reduce the possibility of complications, and to make transplants available to more people who could benefit.


You are:

  • Capable of building strong customer relationships and delivering customer-centric
  • A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
  • Adept at planning and prioritizing work to meet commitments aligned with organizational
  • A provider of work directives, delegating responsibilities as necessary and removing obstacles in order to get work done.
  • An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.

You will:

  • Provides direction and support for the on-going development of the Institutional BMT Program. Provides high-level administrative support to the Service Chief and Deputy Chief, which includes planning, organizing, directing, and executing activities for the ABMT service and the related units.
  • Aligns multiple departments and staff (Adult and Pediatric BMT faculty; Collection; Aphaeresis; and Cellular Therapy Laboratory staff; unrelated donor coordinators, and Center staff involved in the ABMT program’s regulatory, finance, compliance, human resources, and strategic matters) to foster interdepartmental collaboration across the full continuum of care.
  • Develops Program goals and objectives to ensure efficient and cost effective operations consistent with the Program's mission and standards. Establishes and implements policies and procedures for all areas of responsibility.
  • Assesses Program performance in relation to established goals, and recommends new approaches, policies and procedures to effect continual improvement. Anticipates potential operational issues and develops plans to minimize obstacles and take advantage of opportunities.
  • Attends high-level meetings in conjunction with or in lieu of the Service Chief and/or Deputy Chief. Writes thorough summaries and/or disseminates information to the Service Chief and/or the Deputy Chief, Administrator, and appropriate parties.
  • Represent the MSKCC ABMT Program at all National and International conferences or forums to keep abreast of important practical, financial, and regulatory aspects.
  • Keeps abreast of activities involving the ABMT Program so that issues can be researched and communicated back and forth with the appropriate parties. Utilizes numerous communication strategies to ensure effective information exchange between the department, the division and the institution.
  • Regularly updates the Service Chief and/or Deputy Chief and Administrative Manager on administrative or operational projects and issues. Independently follows through and follows up on all assigned responsibilities within time-sensitive deadlines; and communicates updates effectively with all levels of management, hospital administration and leadership.
  • In collaboration with the Service Chief and Administrative Manager, coordinates the development of both long and short-term strategic business plans for the program and laboratories. Implements and evaluates plans to achieve financial and operational results which reflect departmental, divisional and institutional goals and objectives. Systematically monitors and prioritizes goals to achieve the program’s mission and vision.
  • Provides administrative oversight for the clinical, laboratory, and research programs. Provides advice and counsel to the Service Chief and/or Deputy Chief in short-term and long-term planning for the above programs’ growth and changes in priorities.
  • In collaboration with the Administrative Manager, works with the appropriate staff regarding the assignment or reallocation of space. Advises faculty on the use of resources and assists in determining needs and priorities.
  • Produces reports to support decision making and analyze outcomes. Conducts routine and ad-hoc data analysis and reporting for Service Chief.
  • Generates or analyzes special data on behalf of Service Chief or Deputy Chief to help support or develop grant requests including program grants and/or T32 grants.
  • Meets routinely with faculty and staff members to keep them apprised of progress; and serves as a liaison for marketing and development initiatives. Serves as a conduit to Development Office for philanthropic efforts.
  • Works with the Service Chief on needs assessment analyses. Makes recommendations and suggests areas for corrective action or quality improvement based on analytics.
  • Leads special projects as identified by the ABMT Chief. Responsible for primary data collection, analysis, and presentation. Interviews relevant project participants including physicians, nurses, administrators, and support staff. Synthesizes information and presents findings to Service Chief and project participants.
  • Provides administrative leadership by participating in and supporting major strategic/operational issues concerning the Adult Bone Marrow Transplant program. Works collaboratively with institutional staff and committees including the Medical Board, Quality and Safety, Institutional Review Board, Finance and Regulatory committees to communicate and effectively implement new or updated policies, procedures, and initiatives.
  • Communicates program priorities, strategic plans, and new or updated policies/procedures to service attendings, managers, non-physician clinical staff, and hospital administrators, as appropriate. Serves as a liaison to the Department of Medicine Chairman, medical and hospital staff to assure that strategic initiatives developed by the Service Chief are understood and implemented.
  • Develops strategies to use information systems (IS) to manage and improve the department and laboratories effectiveness and efficiency. To meet departmental, divisional, or institutional needs for data management and reporting, creates, implements, and/or coordinates the development and maintenance of novel information systems or databases.

You have:

  • Bachelor’s degree is required; a Master’s degree is preferred. This position requires the ability to apply broad professional knowledge and significant job related experience to function in complex, matrix-like organization, and handle complex work assignments.
  • A minimum of 6 years experience in a hospital setting, preferably in bone marrow transplantation (oncology acceptable) and a preferred minimum of 3 years managerial experience.
  • Communication Skills: The ability to develop, facilitate, and orchestrate effective communication with all members of the Center; responsible for writing, preparing documents, and educating staff on procedures and processes. Individual must be able to communicate effectively with all levels of staff including clinical staff (investigators, nurses etc), administration, research and clerical support staff, and institutional leaders (physicians, chairmen, administrators). Excellent oral and written communication skills are required.
  • Information Management Skills: Information management skills to communicate, explain, interpret, share, recommend, advise, and/or present information to employees and management staff at MSKCC and appropriate external contacts. This position is required to handle communications involving substantial and complex problems that require tact, discretion and persuasiveness. External contacts involve sharing information with representatives of community organizations, industry associations, and research sponsors.
  • Analytical Skills: A strong ability and understanding on how to collect, analyze, interpret and prepare data for presentation (i.e., written, tabular and graphical formats). Excellent problem-solving ability. Ability to analyze situations, draws conclusions, make recommendations and convey this information in a timely and proficient manner. Ability to build survey design/decision modeling to research and consult on projects
  • Time Management Skills: The ability to set priorities among several tasks simultaneously and meet established deadlines. Ability to manage multiple projects simultaneously. Ability to guide staff to ensure programmatic activities adhere to established timeframes and deadlines.
  • Administrative Skills: The ability to plan, organize, facilitate and lead meetings, to develop programs, to manage research projects and to prioritize work across several services/departments is essential.
  • Computer Skills: Advanced proficiency in use of computers and software such as database management, spreadsheet, word processing and graphics applications. Knowledge of mainframe systems utilized at MSKCC is essential.


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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