Patient Service Rep., R.O.

USA-NY-New York
7 days ago(1/11/2018 10:45 AM)
Requisition ID

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.


For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2017. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

The Department Of Radiation Oncology is seeking a Patient Service Representative to ensure that each physician practice is well prepared, well organized and fully utilized. 

You Are:

  • Able to thrive in a fast-paced environment 
  • A strong communicator in both oral and written communications
  • Someone with attention to detail and the ability to identify and implement process improvements
  • A team player

You will:

  • Check patients in upon their arrival to the clinic, and prepare them for their visit.
  • Ability to handle acutely ill patient in stressful situations, and Make sure each patient visit occurs with satisfaction.
  • Service as a liaison between the patient, family and clinical team during the office visit.
  • Reviews clinical plan by evaluating the disposition order form for clarity, content, and completeness. Obtain clarification from clinician if order sheet is unclear or incomplete.
  • Complete all pending work generated from clinic day within 24 hours
  • Participate in and promote the prevention, detection, and resolution of instances of noncompliance with departmental and institutional billing policies and procedures.
  • Provides additional support as directed (e.g., calling for transportation and translators, obtaining ice for patients, making photocopies).
  • Informs clinician of pertinent patient information (e.g., delays, early arrivals, departure needs, new medical information)
  • Maintains a neat, clean, and organized work area (e.g., keeps telephones and computer hardware free of spills, places personal effects to   not disturb workflow) throughout the day
  • Be able to work a flexible schedule between 6:30AM-9:00PM

You Have:

  • High School Diploma / GED
  • Intermediate to advanced Microsoft Office Suite skills


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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