Senior Process Improvement Engineer - Pediatrics

Job Locations USA-NY-New York
Posted Date 2 weeks ago(2/6/2018 9:51 AM)
Requisition ID
Professional - Hospital Administration

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.


For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2017. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Description

We are seeking a Senior Process Improvement Engineer who will be responsible for planning, implementing and evaluating operational process improvement projects in the Department of Pediatrics, including inpatient units, outpatient practices, and sub-specialty services.  This work includes, though is not limited to, facilitation of PI projects and kaizen events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments and staff; and education and coaching of managers and front line staff in the latest PI methods.

You will:

  • Serve as a change agent for MSK's Operational Excellence program, providing leaders, teams, and departments with the most current PI methods and tools, and serving as a liaison between the Department of Pediatrics and the organization-wide Operational Excellence platform.
  • Coach the facilitators of teams/directly facilitate teams that will identify, design and implement solutions using sound engineering principles, including Six Sigma and Lean methodology, that will result in one or more of the following: improved process, quality and capability; increased efficiency and productivity; improved patient safety & reliability; reduced cost; improved employee safety; and greater overall system capacity & capability.
  • Mentor and coach, in consultation with the Director of Continuous Improvement and Process Engineering, the entry level process improvement engineers and relevant organizational managers.  
  • Collaborate with project managers and change leadership staff to deliver results and implement the organization’s Operational Excellence program in the Department of Pediatrics.

You need:

  • A Bachelor’s degree (Master’s preferred)  with at least 3 years of experience in Industrial Engineering, Operations Management, Healthcare Management OR RN, PA, pharmacy, or other healthcare-related field with significant Lean/Six Sigma training and experience.
  • Lean Bronze or Lean/Six Sigma Black Belt Certification, or equivalent experience, required.
  • Strong data analysis experience - Strong proficiency with Minitab or similar statistical software and with Tableau; familiarity with healthcare databases like Vizient.
  • Strong process mapping and visualization - Microsoft Visio, Value stream mapping software, such as eVSM or QI Macros, Enterprise architecture software with process/VSM mapping and simulation capabilities, such as CaseWise.
  • Excellent written and verbal communication- Strong proficiency in basic Microsoft Office Suite (Excel, Access, PowerPoint, Word).
  • Influence and networking - Ability to network, persuade and influence, engage stakeholders, build strong teams, positive internal customer focus.
  • Rapport with children and young adults, and an ability to create a reassuring environment for children and their families in the midst of serious illness.



MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


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